CPD\u00a0Approved<\/p>\n
Customer service is the act of taking care of the customer\u2019s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.<\/p>\n
But how is this done?<\/p>\n
How do you ensure it\u2019s consistent across your business? What are the benefits of delivering great customer service?<\/p>\n
This course will start by making it very clear exactly what we mean by customer service, and why it\u2019s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.<\/p>\n
Recommended System Requirements<\/strong><\/p>\n \u2022 Browser: Up to date web browser<\/p>\n \u2022 Video: Up to date video drivers<\/p>\n \u2022 Memory: 1Gb+ RAM<\/p>\n \u2022 Download Speed: Broadband (3Mb+)<\/p>\n Duration:<\/strong>\u00a075 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).<\/p>\n","protected":false},"excerpt":{"rendered":" This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.<\/span><\/p>\n –\u00a0CPD Approved<\/p>\n –\u00a0CPD Units:\u00a02<\/p>\n – Duration 75 mins*<\/p>\n","protected":false},"featured_media":447,"template":"","meta":[],"product_brand":[],"product_cat":[28,21],"product_tag":[],"class_list":["post-403","product","type-product","status-publish","has-post-thumbnail","product_cat-business-skills","product_cat-hospitality","first","instock","virtual","purchasable","product-type-simple"],"yoast_head":"\n